Shipping and Returns
Our standard product line ships within six weeks from date of order. We ship our products exclusively by UPS ground with no added handling fees. Shipments of our products to Hawaii, Alaska, Puerto Rico, or Canada is available. Contact us at firstname.lastname@example.org to make arrangements and receive a special freight quote.
We take great pride in utilizing quality packing methods; however, we realize that our products may occasionally be damaged in shipping. Upon receiving your order, inspect your cartons immediately and note any damage when signing for the shipment. Open every box immediately. Damage is not always obvious. Even if you do not intend to install your fixture(s) right away, you must inspect it immediately. If you elect not to open a box for a period of time longer than 2 business days, you are assuming responsibility for any damages that may have occurred. If your schedule does not allow for timely inspection, please contact us to make suitable arrangements. In the unlikely event you encounter a problem with your order, please notify us within 2 business days. Save all cartons and packing material until your claim is resolved. E-mail your claim to email@example.com.
We want you to be fully satisfied with your lighting fixtures. We rarely receive returns from our customers. We work closely with you at the beginning of the selection to assure that the correct fixture is ordered. We encourage you to take advantage of our “sample program” and qualified staff if you are not confident with the specifics of your order. We can also send you a detailed CAD drawing showing all of the dimensions of your fixture selection.
Each of our products are manufactured to your specifications from thousands of configurations, thus, returned items are subject to a 50% restock charge plus shipping costs back to the factory. Contact firstname.lastname@example.org to discuss the details and acquire a return goods authorization, (RGA). Lighting fixtures will not be accepted by our Receiving Department without an (RGA) number. To return an item, it must be returned to Old California within three weeks of the ship date freight prepaid. (No Exceptions) Returned items must be received by us in original condition and must not have been installed. Pack the item carefully in the original packaging, in the manner that it was shipped. Items that have been damaged during return shipment are the buyer's responsibility. For your protection, please obtain insurance on items being returned.